I am generally very happy with the service you provide between Madrid and London Gatwick. You even seem to have the ridiculous queuing system under control these days, with far fewer examples of the undignified and totally uncontrolled rush to get on the plane that were so characteristic of many of your flights last year. I suppose that since you introduced the ‘Speedy Boarding’ concept (money for nothing, great business idea), with people paying extra to get on first, you have to be careful about ruffling feathers.
Last night I sat with my wife on the 4.55pm Gatwick-Madrid plane, amused that we had missed our take-off slot as the stewards couln’t work out why there were four too many people on the plane. Turns out your check in staff were to blame, they let four more people through at the last minute but didn’t tell the gate dispatcher… could happen to anyone! Still, we were relaxed enough, pleased to see the captain giving passengers a quick tour of the cockpit until it was time to turn the engines on and head off once air traffic control gave us the all clear.
So far so good, just one request. If possible, I’d appreciate it if you didn’t use catering firms who put caterpillars in their sandwiches. It quite put me off my red wine and mini-cheddars. In fact, having got two mouthfuls into my ‘soft cheese wrap’ before I discovered the bright green little fellow in the middle of the packaging (he had had a couple of bites of my wrap too by the way), I nearly had to reach for that little-used waxy paper bag found in the pocket behind your occasionally readable in-flight magazine. Thanks for the £ 3.50 refund and the offer, declined, of the replacement sandwich, but if it would be possible to do without the caterpillar next time, I’d be grateful.
Ben Curtis, frequent easyJet traveller